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Director, Software Development

Descartes Unites the People and Technology that Move the World

The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex. By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they're needed, when they're needed. 

We're one of the most broadly deployed logistics and supply chain technology companies in the world. More than 22,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions.

Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what's most important to them. 

We're growing fast and invite you to join our amazing team. 

The opportunity

Reporting to the EVP Information Systems, our Innovations team is seeking a Director, Software Development to assist with the product roadmap and oversee the work of four R&D groups. This is an exciting opportunity to drive our direction as you become entrenched in the subject matter and provide the development team with staff management, mentorship, and oversight. You will ensure client expectations are met, executive leaders are aware of project milestones, identify key business opportunities, and provide overall business development and operational support through annual planning, budgeting, and key reporting.

What's in it for you

Exposure and influence. You are a Software Development Manager looking for an opportunity to join a scaling company solving global problems with cutting-edge solutions. You will be the primary leader for Restricted Party Screening/Export Compliance planning, delivery, reporting and management of technology solutions. Working across our four pillars - US Custom Brokerage, Canadian Brokerage, Global Trade Intelligence, and Restricted Party Screening - you will also support, mentor, and manage three directors managing the applications used by our global clients.

Professional advancement. At Descartes, we value the contributions that each of our employees makes towards achieving our corporate goals. We strive to ensure that each team member has the tools and support they need to make valuable contributions. You will have the chance to collaborate with, learn from, and be an active contributor amongst globally recognized industry leaders who pride themselves in delivering quality services and market-leading innovations. 

What you will do:

  • Lead the execution of strategic initiatives. You will apply your in-depth knowledge and skills to provide technical oversight across systems and applications, prioritizing our product development strategy. You will manage resources and technological objectives to deliver on business and financial goals. You will ensure all development engagements are completed as proposed and quality is achieved.
  • Advise senior leaders. You will be the first point of contact, operate at a group and enterprise-wide level, and serve as a specialist with insights and analytics to inform and guide decision-makers and stakeholders. 
  • Continuous improvement. You will assess our current state, Agile processes, and tools, to recommend automations, improvements, updates, and re-align our development strategies with the organizational goals. You will stay on top of technology trends and developments, and market position.
  • Manage our agile product development processes. You will work with the Product Managers and Principal Architects to help plan product roadmaps and delivery schedules. You will review and analyze proposed technical solutions for projects. You will manage multiple application development teams to accomplish established goals and conduct personnel duties for the teams.

What you bring:

  • The education and experience. You have a degree in Information Systems, Computer Science, or the equivalent work experience. You have 10 years of progressive experience in software development and delivery, leading and working with an Agile team on cloud-based solutions across the SDLC. 
  • The technical skills. You have hands-on experience with:
    • Current DevOps and engineering excellence tools like Azure DevOps, GIT, Azure pipelines.
    •  .NET, .NET Core, SQL, XML, JSON, HTML, JavaScript, and REST/SOAP web services.
  • The drive. You are tenacious and have finely tuned troubleshooting abilities, diving into problems, analyzing situations, and innovating solutions. You continuously pursue new technologies and can quickly learn new tools. You may have exposure to Artificial Intelligence tools and development.
  • The people leadership. You can coordinate work for a cross-functional team,  remove roadblocks, manage conflict, and identify gaps in skills and resources to effectively manage the team's work. You practice active listening and empathetic engagement across diverse perspectives. 
  • The interpersonal skills. You have excellent oral, written, and presentation skills. You can build strong internal and external relationships and can engage stakeholders at all levels, translating technical concepts into nontechnical language.

Making an Impact

We succeed when our customers succeed so, for us, results are everything. Descartes' logistics and supply chain solutions help automate, streamline and secure the flow of goods and information in ways that result in a significant positive impact on the environment. In 2020, we helped our customers save over 552 thousand metric tons of CO2, 1.86 billion sheets of paper, and 727 million liters of fuel. 

Descartes has a deep sense of environmental responsibility. Join a team that's committed to working with customers to conserve resources and enhance sustainability. 

Network | Applications | Intelligence| Innovation

Our cloud-based solutions improve logistics and supply chain productivity, performance, and security. Descartes' Logistics Technology Platform innovatively combines the world's most expansive logistics network with the industry's broadest array of logistics management applications and most comprehensive offering of global trade related intelligence.

Network: The Descartes Global Logistics Network™ manages the real-time flow of commercial, logistics, customs and product information. It spans more than 160 countries and connects hundreds of thousands of organizations in logistics and transportation, manufacturing, distribution, retail, government, ecommerce and business services.

Applications: Customers use our modular, cloud-based applications to route, schedule, track and measure delivery resources; plan, allocate and execute shipments; rate, audit and pay transportation invoices; access global trade data; file customs and security documents for imports and exports; and complete numerous other logistics processes

Intelligence: Our global trade intelligence solutions and services enable organizations to work smarter by making better, data -driven business and supply chain decisions.

Innovation: We're focused on transforming new ideas and feedback from our customers and in-house domain experts into real-world innovations. New developments in the areas of IoT, machine learning, AI and analytics are enhancing the ability of our solutions to solve problems and process more information in new and complex ways.

Today's supply chains are more connected, complex and moving faster than ever. To meet this challenge, Descartes is leading digital transformation for companies of all sizes. We invite you to join our epic journey. 

Join Us

As we scale, we're looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. 

We're entrepreneurial, hardworking, geeky-in-a-good way problem solvers. Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success. At Descartes, everyone has a voice and the best argument wins, regardless of who makes it. 

We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory.

If you feel you have 70% of the qualifications we are looking for, and Descartes sounds like the team and the mission you want to be part of, apply now. We can't promise it will be a fit, but we do promise to consider your experience.

Due to COVID-19, we've implemented a virtual hiring process and continue to interview candidates by phone or video (Microsoft TEAMS) and are on-boarding new hires remotely. We value the safety of each member of our community because we know we're all in this together.

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. For more information about our commitment to equal employment opportunity, please review our EEO is the Law , Pay Transparency Nondiscrimination Statement, EEO/AA Statement . Descartes participates in the E-Verify program. Please click below to learn more about the E-Verify program. Notice of E-Verify Participation Right to Work (English and Spanish).

Descartes is committed to working with and providing reasonable accommodations to job applicants with disabilities. Applicants in North America with a disability who require a reasonable accommodation for any part of the application or hiring process can email us at Provide your name and contact information along with the accommodation needed to assist you with the application process. Your request will be responded to as soon as possible. Reasonable accommodations will be determined on a case-by-case basis.

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